Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You don't need to have left the product unopened. If you've tried it and it isn't right for your skin, that still qualifies — we would rather you find the product that suits you than keep one that doesn't. We ask only that the item comes back in its original packaging.

To start a return, contact us at info@halina-andre.com with your order number and a short note about what didn't work. We read every one of these, and the feedback genuinely shapes what we make.

We'll reply within three business day with return instructions and the address to send your package to.

Return shipping is the customer's responsibility, and original shipping charges are non-refundable. We recommend using a tracked service, as we're unable to refund a return that doesn't reach us.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@halina-andre.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. A photo helps us sort it out faster.

If the fault is ours, it's on us: we'll cover return shipping with a prepaid label and send either a replacement or a full refund, including original shipping.

Exceptions / non-returnable items

We cannot accept returns on gift cards.

Products purchased from a stockist, spa, or retailer rather than directly from halina-andre.com are covered by that seller's return policy rather than this one.

Orders placed through our professional or wholesale channel are covered by separate terms. Please contact us at info@halina-andre.com with your account details.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@halina-andre.com.