Shipping policy

Where we ship

We currently ship within the United States only, including Alaska and Hawaii. We are not able to ship internationally at this time.

Orders are shipped by UPS from our fulfilment centre in California. We are unable to deliver to PO Boxes or APO/FPO addresses, so please use a street address at checkout.

Processing time

Orders are picked, packed and dispatched within 2–3 business days. Business days are Monday to Friday, excluding US public holidays. Orders placed over a weekend or on a holiday begin processing the next business day.

During launches, promotions and the holiday period, processing can take a little longer. We'll say so on the site when that's the case.

Delivery time

Once your order is dispatched, UPS Ground typically delivers within 1–5 business days, depending on how far you are from California. West Coast addresses are usually at the shorter end, East Coast at the longer.

Altogether, expect 3–8 business days from placing your order to receiving it.

Delivery estimates shown at checkout come from the carrier and are estimates, not guarantees. Weather, carrier delays and peak periods can add time.

Shipping costs

• Free standard shipping on orders over $75. Applied automatically at checkout — no code needed.

• Orders under $75 are charged live UPS rates, calculated at checkout from your address and the weight of your order.

Tracking

You'll receive a confirmation email when you place your order, and a second email with tracking once your parcel leaves our warehouse. Tracking can take up to 24 hours to begin updating after you receive it.

If your tracking hasn't moved in more than 5 business days, email us at info@halina-andre.com and we'll open a trace with the carrier.

Address accuracy

Please check your shipping address carefully before completing checkout. We can't redirect a parcel once it's with the carrier, and we aren't able to cover the cost of orders delivered to an address entered incorrectly.

If you spot a mistake, email info@halina-andre.com immediately. If your order hasn't been picked yet, we can usually correct it.

Lost or damaged in transit

If your parcel is confirmed lost by the carrier, or arrives damaged, contact us at info@halina-andre.com within 7 days of the expected or actual delivery date. Please include your order number and, for damage, photos of the product and the outer box. We'll send a replacement, or refund the order if a replacement isn't available. Please keep the packaging until we confirm your claim, as the carrier may ask to inspect it.

If tracking shows your parcel as delivered but you haven't received it, check with household members and neighbours first, then contact us within 7 days. We'll open a trace with UPS and do what we can to help. We aren't able to replace parcels that go missing after a confirmed delivery to the address you provided.

Questions

Email us at info@halina-andre.com. For returns and exchanges, see our Refund Policy.